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COVID-19 Safety Measures

First and foremost. Safety. 

Repairs are now being accepted in Confluence, Pennsylvania, and White Salmon, Washington locations. Please make repair arrangements online.

The Confluence, Pennsylvania store will be open and operational. Masks are required for store entry. 

Our Hood River, OR location is open and operational. Masks are required for store entry.  

Our distribution center is fully operational and following all CDC (Center for Disease Control) and WHO (World Health Organization) guidelines for cleanliness and transmission prevention of COVID-19. Our customer service team remains fully operational and available to assist with any customer needs remotely.

Please contact us at 814-395-9191 with any questions.

Second. Think about your local dealers.

Immersion Research is supported by hundreds of dealers nationwide that could use and appreciate your support. As shops close and social distancing requires us to stay home, consider contacting your local dealers via email, phone, or website. They would be delighted to receive your call and assist you as needed. Any support you can provide to your dealers during this time will be much appreciated.

Third. We are still here! remains open with our full catalog of products available. We are still shipping orders and our customer service team is standing by.


Fourth. Repairs and an update.

Our repair facility is fully operational. If you have a repair please fill out a support ticket here. Please do expect delays as we meet the high demand for repairs.


Last but not least. Stay in touch. 

Stay tuned to our social feeds and website for our latest news, distractive entertainment, updates, and DIY repair blog series! We will do our best to keep it light-hearted. We hope you stay active and engaged while we're going through this shared experience.

We thank you for your continued support of Immersion Research and our dealers.

Forever Yours, 

The Immersion Research Family


 Still have questions? Reach out to our customer service team at your earliest convenience. 

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