COVID-19 Safety Measures
First and foremost. Safety.
Out of caution regarding COVID-19 our physical retail stores in Confluence, Pennsylvania and White Salmon, Washington will be closed until further notice.
Our distribution center is fully operational and following all CDC (Center for Disease Control) and WHO (World Health Organization) guidelines for cleanliness and transmission prevention of COVID-19. Our customer service team remains fully operational, and available to assist with any customer needs remotely.
All returned parcels will be accepted by mail only and have a 72-hour hold until they will be processed. Delays are expected.
Second. Think about your local dealers.
Immersion Research is supported by hundreds of dealers nationwide that could really use and appreciate your support. As shops close and social distancing requires us to stay home, consider contacting your local dealers via email, phone or website. They would be delighted to receive your call and assist you as needed. Any support you can provide to your dealers during this time will be greatly appreciated.
Third. We are still here!
Immersionresearch.com remains open with our full catalog of products available. We are still shipping orders and our customer service team is standing by remotely.
Fourth. Repairs and an update.
In response to COVID-19, our repair facilities are shut down until further notice. Our repair team has fully turned their efforts into producing PPE for medical facilities in our local communities. The Immersion Research team is working around the clock constructing surgical gowns.
Please pardon our delay in repair timelines as our facility staff aid to this need.
Last but not least. Stay in touch.
Stay tuned to our social feeds and website for our latest news, distractive entertainment, updates, and DIY repair blog series! We will do our best to keep it light-hearted. We hope you stay active and engaged while we're going through this shared experience.
We thank you for your continued support of Immersion Research and our dealers.
The Immersion Research Family
Still have questions? Reach out to our customer service team at your earliest convenience.