The IR Guarantee
By spending your money on a piece of IR gear, you’ve trusted us to keep you warm, safe and comfortable on the river. In exchange for that trust, here’s what we promise to you:
- We stand behind our products 100%. We can’t promise that your kayaking gear will last forever, but we can promise to take care of any defects in materials, workmanship or design for the life of the garment for the original owner.
- We want to offer the best customer service on earth. When you call us, a real-live expert kayaker will pick up the phone ready to help and answer any questions you have. Same for emails. We’re paddlers, and we’re in this business because we like to help other paddlers.
- We service your gear as quickly as humanly possible. Kayaking is tough on gear. That is why we have a full-time in-house staff and a complete machine set dedicated to expert repairs on any piece of IR gear.
- We always look out for your best interest. We’re believers in karma. When we go the extra yard to make sure you’re 100% happy with your IR purchase we know that we are doing the right thing. That’s all that matters.
Immersion Research Team
Our Hang Tag Guarantee
This Product Promise is printed on the back of our hang tags.
IR Guarantee – we are serious about making great kayaking gear. We have a seriously great guarantee to back it up.
30 Day Unconditional Guarantee – Doesn’t fit? Don’t like it? Send it back.
Free repairs for a year – Free.
IR Gear Serviced In-House – with reasonable fees and quick turnaround time.
100% Guaranteed – for the life of the garment against manufacturing defect for the original owner.