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The IR Guarantee

The IR Philosophy

By spending your money on a piece of IR gear, you’ve trusted us to keep you warm, safe and comfortable on the river. In exchange for that trust, here’s what we promise to you:

  • We stand behind our products 100%.
    We can't promise your kayaking gear will last forever, but we can promise to take care of any defects in material, workmanship, or design for the life of the garment for the original owner (proof of purchase required).
  • We want to offer the best customer service on earth.
    When you call us, a real-live expert kayaker will pick up the phone ready to help and answer any questions you have. Same for emails. We’re paddlers and we’re in this business because we like to help other paddlers.
  • We service your gear as quickly as humanly possible.
    Kayaking is tough on gear. That is why we have a full time in-house staff and a complete machine set dedicated to expert repairs on any piece of IR gear.
  • We always look out for your best interest.
    We’re believers in karma. When we go the extra yard to make sure you’re 100% happy with your IR purchase we know that we are doing the right thing. That’s all that matters.

Sincerely,

Immersion Research Team

The IR Guarantee

This promise is printed on the back of our hang tags

  • 30 Day Unconditional Guarantee
    Doesn't fit? Don't like it? Send it back, even if it's been used. See our full return policy here
  • Free Repairs For a Year* 
    Accidents happen, we get it. That's why we offer free repairs for the first year of ownership. After that, we offer reasonable repair rates to get you back on the water without breaking the bank.
  • IR Gear Serviced In-House 
    Professional repair technicians service can quickly get your gear back to good as new
  • 100% Guaranteed 
    Get peace of mind knowing that your garment is covered against any manufacturer defects for as long as you have it

*Free repairs for a year only applies to the original owner. Proof of purchase is required. 

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