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Returns

30 day unconditional guarantee. Doesn’t fit? Don’t like it? Send it back.

Not stoked with your new gear? No worries. We've got you covered. 

Start your return here

The Details

For all new, unused items, a full refund will be issued if the item is returned within 60 days. For new items returned after 60 days, you'll be issued a refund in store credit. 

Please keep items in new condition with the tags attached. We accept returns on both current and discounted items.

For used items returned within 30 days, a full refund will be issued. Returns are not accepted on used items that were purchased more than 30 days prior. 

We DO NOT offer exchanges. If you decide to return an item and would like something else, please place a new order. This ensures that you get what you want in the quickest way possible. 

The Process

Start by heading to our all new returns portal. You'll need your 5 digit order number. Enter the details about your return, then choose your preferred return shipping method. If you opt a pre-paid shipping label, a flat fee of $10 will be deducted from your refund. 

You can also arrange your own return shipping. 

Please include a copy of the original packing list or a note that references your 5 digit order number and let us know the reason for returning the item. 

If you are returning an item that was purchased from one of our dealers, you'll need to contact us

Ship To:

All returns must ship to our Confluence, PA warehouse!

IR Returns
808 Oden Street
Confluence, PA 15424

You can use a pre-paid Ground shipping label, but if you opt to set it up on your own, any carrier method will work.

We do our best to completely process returns within 3 business days of the date they arrive. In peak seasons, it can take a little longer for a return to be processed. You'll be notified via email once your refund has been issued. Depending on your bank, refunds may take up 7 business days to appear on your account.

Didn't receive what you ordered?

We do our best to ensure your order is packed correctly the first time but we’re human; sometimes we make mistakes. If you didn’t receive the correct item please contact our customer service team. We’ll create a pre paid return label so you can return your package at no cost to you.

Still have questions?

Reach out to our customer service team. We're here to help.

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