If your item(s) was purchased from immersionresearch.com or at either of our 2 stores, we can issue a full refund for both new and used gear. If your item was purchased from one of our retailers, the refund must be processed by the original place of purchase. For more information on our 30 day, No Questions Asked policy, please see the IR Guarantee.
New, with tags items can be returned for a full refund if returned within 60 days. For new, with tags items returned after 60 days, a refund will be issued in store credit.
If your item(s) was purchased through one of our retailers, please attempt to return the item there first. If that is not possible, please contact us. We will do our best to accommodate you.
Refunds may take up to 14 business days to process depending on your bank.
We do not offer exchanges.