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Refund policy

Refund Policy

If your item(s) was purchased from immersionresearch.com or at either of our 2 stores, we can issue a full refund for both new and used gear. If your item was purchased from one of our retailers, the refund must be processed by the original place of purchase. For more information on our 30-day, No Questions Asked policy, please see the IR Guarantee.

New, with tags items, can be returned for a full refund if returned within 60 days. Returns made after 60 days will be evaluated on a case-by-case basis. 

If your item(s) was purchased through one of our retailers, please attempt to return the item there first. If that is not possible, please contact us. We will do our best to accommodate you. 

If you purchase an item and it goes on sale within 14 days of your order, you are eligible for a refund of the difference. You'll need to contact us in order to be refunded. 

Refunds may take up to 14 business days to process depending on your bank. 

We do not offer exchanges.


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