Located outside of the United States?
Answers to many common questions regarding international orders can be found below.
For general questions, please see our Frequently Asked Questions page.
If you can't find what you are looking for, please contact us directly.
International Order Shipping
We can ship our gear to many countries throughout the world. Prior to making your purchase, please know that all international orders are subject to duties, taxes, and other fees. See the full list here.
Fedex International Economy or Priority
|Calculated at checkout|
Import Duties and Taxes
All taxes, duties and customs fees are the responsibility of the recipient. Duties and taxes ARE NOT currently included in the advertised price. For customers in eligible markets (United Kingdom), taxes/duties/import fees are collected at checkout.
For customers in other markets, all taxes/duties/import fees will be due upon delivery. Immersion Research is not responsible for any additional customs, duties, or import fees beyond checkout. We are not able to provide an estimated costs as they are determined by the customs agency within the destination country. For more information, please contact your local customs office.
International Returns and Exchanges
We offer easy online returns for all international orders. Please visit our returns portal to obtain an RMA number. Customers are responsible for all return shipping costs.
You'll be refunded for the purchase price of the item(s), but we don't refund shipping fees. For eligible markets (UK), taxes/duties/import fees will also be refunded.
We cannot refund any fees paid to parties outside of Immersion Research. To be refunded for any taxes/duties/import fees, you'll need to reach out to the appropriate party.
For more info, please review our returns policy.